Glitch Valley Games

Privacy Policy and Terms of Service

Last updated: 10 July 2025

This Privacy Policy and Terms of Service (“Agreement”) explains how Glitch Valley Games LLP (“we,” “us,” or “our”) collects, uses, and protects your information.

This Agreement applies to our mobile applications, websites, marketing materials, advertising, and any other services we may provide (collectively, the “Services”).

1. Acceptance of Terms

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree with any part of this Agreement, you should not use the Services.

We may update this Agreement at any time. When we do, we will post the updated version on this website. If you continue to use the Services after any changes are posted, you are agreeing to the revised terms. We encourage you to review this page periodically to stay informed about any updates.

2. Information We Collect

2.1 Information Collected Directly from You

We collect information that you choose to provide when interacting with the Services. This may include:

• When using the game:
  You may provide a username or display name, submit in-game feedback, or rate your experience. This information helps us personalize your experience and improve gameplay features.
• When contacting support:
  If you reach out for help, we may collect your name, email address, your message or description of the issue, and any additional details you choose to share — including but not limited to device brand and model, transaction records, and advertising ID. This information is used to respond to your inquiry and help resolve problems.

Providing this information is optional, but it may be required to access certain features or receive support.

2.2 Information Collected Automatically

When you use the Services, we automatically collect certain information to help operate and improve the experience. This may include:

• Device information such as brand, model, operating system, and platform version
• IP address and general location information based on your device’s connection
• Advertising identifiers provided by your device IDFA, Google Ads ID
• Gameplay data including in-game progress, achievements, and unlocked items
• Usage statistics, such as session length, feature interactions, and performance data
• Details about your in-app purchases, such as items bought, purchase dates, and transaction identifiers

This data helps us analyze usage, provide personalized content, prevent fraud, and maintain the Services.

2.3 Information Collected by Third Parties

Our Services may include integrations with third-party service providers, including:

• Google AdMob for advertising and analytics. Privacy Policy
• Unity for game development and analytics. Privacy Policy
• Apple Game Center for player authentication and social features. Privacy Policy

These third parties may collect information automatically when you use the Services, such as device information, usage data, advertising identifiers, and transaction details.

We do not control how these third parties collect or use your information. Please review their respective privacy policies for more details on their data practices.

3. Children

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at contact@glitchvalley.games and we will take steps to delete that information.

4. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Services, including gameplay features, performance, and bug fixes
• Personalize your experience, such as saving progress, preferences, and in-game settings
• Provide support, including responding to user inquiries and resolving issues
• Show personalized ads, where applicable and only if you’ve given the necessary consent, and measure ad performance
• Process in-app purchases and manage access to purchased or unlockable content

We only use the data necessary to deliver and enhance the Services and do not use it for unrelated purposes.

5. How We Share Your Information

We do not sell your personal information. However, we may share certain data in the following limited circumstances:

• Advertising identifiers may be shared with third-party advertising partners to serve personalized ads only if you have provided the necessary consent
• Usernames may be shared with platform services for features like public leaderboards and social gameplay.
• Service providers may receive access to certain data to help us operate and improve the Services. These providers are only given the data necessary for their tasks and are required to handle it securely.
• Legal or safety reasons, including when required to comply with a legal obligation, respond to lawful requests, or protect the rights, property, or safety of Glitch Valley Games LLP, our users, or others.

6. Information Storage and Security

Your information is stored and processed using third-party services and infrastructure that may be located outside your country of residence. We take reasonable measures to protect your data from unauthorized access, loss, misuse, or disclosure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Agreement, unless a longer retention period is required or permitted by law.

While we take appropriate security steps, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. In-App Purchases

The Services may offer in-app purchases (IAPs) for additional content, features, or virtual goods. All IAPs are processed exclusively through third-party payment providers, including Apple and Google. We do not collect or store your payment information; all payment processing is handled by these providers:

• Apple Store Privacy Policy
• Google Play Privacy Policy

All purchases are final and non-refundable. We are not obligated to provide compensation or refunds for any unused items or services, including in cases where your account is closed or suspended.

If you have questions or issues related to purchases, please contact us at contact@glitchvalley.games or the relevant platform provider.

8. Your Rights Regarding Your Information

You may have certain rights regarding the personal information we collect and process, depending on your jurisdiction. To exercise any of these rights, please contact us at contact@glitchvalley.games. These rights may include:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. This allows you to understand what data we collect, how it is used, and to verify its accuracy.

8.2 Right to Correct

You have the right to request corrections to any personal information we hold about you that is inaccurate or incomplete.

8.3 Right to Delete

You may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected or if you withdraw your consent and there is no other legal basis for processing.

8.4 Right to Object

You have the right to object to the processing of your personal information for certain purposes, such as marketing or personalized advertising, where applicable.

8.5 Right to Restrict Processing

You may request that we limit the processing of your personal information. When processing is restricted, your data will be retained but not actively used, except with your consent or as required by law.

8.6 Right to Portability

You have the right to request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request that we transfer this information to another service provider.

8.7 Right to Withdraw Consent

Where we process your personal information based on your consent—such as for personalized advertising—you have the right to withdraw that consent at any time. Once withdrawn, we will stop processing your information for that purpose.

9. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside of your own, including countries where data protection laws may differ from those in your jurisdiction. These transfers typically occur when we use third-party services to help operate and improve the Services.

By using the Services, you acknowledge and agree to this transfer of information.

Contact Us

If you have any questions, concerns, or requests regarding this Agreement or our handling of your personal information, you can reach us at:

We’ll do our best to respond promptly and address any issues.